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Terms And General Conditions

1 – TOURS

A minimum of 4 participants is required in order for this tour to take place.
Bookings are subject to place and language availability.

2 – MEETING POINT

Please arrive at meeting point indicated  at least 15 minutes prior to the tour departure.
No refund will be given to those clients who arrive late or miss any part of the programme.

3 – RESERVATIONS THROUGH OUR WEBSITE

Pre-booking of any service made through our website www.ecogreentours.eu can be cancelled with at least 48 hours notice .
 Cancellations made with less than 48 hours notice will be charged in full.
Payments made with PayPal, will be charged the full amount at time of  booking, however, cancellations made at least 48 hours prior to the service will be refunded in full.

4 - CANCELLATION POLICY

In order to avoid penalties for cancellations of excursion bookings, these must be communicated to the Tour Operator at least 48 hours before the scheduled excursion date.
Cancellations with less than 48 hours prior to the booked excursion date will not be refunded.

5 - CANCELLATION BY THE TOUR OPERATOR:

When, for any reason, the Tour Operator should cancel the excursion, the client has the right to claim reimbursement of the sum paid.
In case of acts of force majeure (strikes, road conditions, weather…) Eco Green Tours may modify the itinerary with alternative solutions maintaining the duration and quality of the service.

6 - DISPUTES:

Any complaint by the client must be communicated in writing to the Tour Operator staff within and no later than 10 working days after the date of the tour. Complaints or disputes that cannot be resolved amicably between the client and the Tour Operator, shall be referred to the Florence Court of Justice.

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